Telekom Shop Vertriebsgesellschaft mbH (TSG)

Easier analysis when a problem arises, better reporting and effective error prevention - these ars only a few of the benefits that Telekom Shop Vertriebsgesellschaft mbH (TSG) reported for its software and network operations in fiscal year 2012.

The secret of its success is the adoption of CitraTest APM®. Since then, dedicated computers in 78 T-Shops have been looking for potential problems in Telekom Shop-specific applications throughout Germany. These measurement agents identify any problems early by taking regular measurements, so service managers can quickly determine the cause and fix any problem, making daily operations flow smoothly.

Invisible helpers for live operation

CitraTest APM® helps monitor virtual workplaces, CRM systems, inventory management, billing and electronic signature systems and the sales reporting portal. “Because we have live operations here, our measurements must not impair business processes and system performance,“ a TSG APM specialist said. “We immediately notice when something is wrong, so we can respond appropriately. This is especially important when the response time of monitored systems is gradually deteriorating and not all services go down immediately.”