Consulting, implementation and support: allows you to quickly work with our solutions independently

Intelligent Solutions offers consulting, implementation and support services on performance and capacity management, active end-to-end monitoring, passive E2E monitoring, load tests and test automation.

Always a step ahead in technology

Continuous enhancement of software with a global network of software developers ensures that our solutions are always a step ahead of our customers' technological developments. ITIL-certified consultants help optimize performance and capacity, manage their respective projects or work directly with our customers‘ teams. On request, we do turnkey projects such as server sizing or desktop virtualization (e.g. XenApp or XenDesktop).

We offer the following services:

  • requirements and infrastructure analysis
  • IT health check
  • problem and bottleneck analyses
  • development and implementation of performance monitoring systems
  • capacity planning
  • design and implementation of end-to-end monitoring systems
  • planning and performing load tests
  • development of test automation for functional, regression and load testing
  • implementation, configuration and customization of software solutions
  • development of custom software modules
  • consultation on service-level management and service-level monitoring
  • training for your employees
  • operation, administration and maintenance of software solutions
  • remote monitoring
  • regular trend analyses based on collected data


 

Our monitoring and testing solutions greatly simplify ITIL® compliance


The software systems and services from Intelligent Solutions include the following functions or processes of the five ITIL®-Publikationen (edition 2011, version 3):

Performance Management

Service Design (SD)

Service Level Management

Availability Management

Capacity Management

Service Operation (SO)

Event Management

Incident Management

Problem Management

Continual Service Improvement

Service Reporting

Measurement

Service Transition

Change Management

Release Management

 

One example: For capacity management from the Service Design publication (SD), actual data is obtained and future (customer) requirements are formulated and simulated. For example, an IT service provider can avoid downtime and early identify and proactively address critical situations that could lead to problems.

We would be happy to discuss with you in person how you can best use our monitoring, performance, management and testing solutions for your company’s IT and business processes to help ensure ITIL compliance.

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We focus on providing personal advice and support

Our experts work hand in hand with our customers' IT managers on site to select, design and implement our software solutions. We provide technical support of the highest standard before, during, and after installation. The solutions ars easy to understand and easy to use, allowing our customers to quickly manage and, if necessary, adapt solutions on their own. And Intelligent Solutions experts are always available on short notice to help by phone or in person.