Berufsgenossenschaft Energie, Textil, Elektro, Medienerzeugnisse (BG ETEM)
At BG ETEM, CitraTest® robots
- ensure smooth operation of business-critical applications
- help reduce IT hotline calls
- enable automated testing of critical applications
At all 11 locations of BG ETEM across Germany, CitraTest® robots monitor availability and performance of critical applications in 15-minute intervals – from an end-user perspective and in real-time. If a problem is detected, an alarm is immediately generated.
Objective presentation of performance satisfies users
Automatically generated reports are most valuable for the service hotline that previously received a very large volume of calls: “Of course it is always a subjective matter when callers complain that applications are running slow or that their locations are not being serviced properly. We have 90 percent fewer calls on this subject because CitraTest®-evaluations allow us to document how applications are running,” the team leader said.