End-user experience

The term end-user experience describes an end user's quality assessment for software programs or applicaitons, etc.

The end-user experience is always subjective: Today, a person may view the time it takes to load a web page as slow. The next day, the person may find the identical load time appropriate. And the same load time is individually perceived very differently by different users.

There are essentially four aspects to the end-user experience:

  1. Availability: Can I actually work with the application?
  2. Speed: Am I getting quick responses to entries, commands and queries or do I have to wait an eternity?
  3. Stability: Are applications constantly crashing or producing errors? Do the applications do what they should?
  4. Ergonomic design: Are applications intuitive and easy to use?